Privacy Policy

Smart Agent Tech is dedicated to protecting your privacy and ensuring the security of your personal information. We understand that trust is the foundation of our relationship with you, and we take that responsibility seriously.

This Privacy Policy explains in detail when and why we collect personal information, how we use it, the limited conditions under which we may share it with others, and how we keep it secure. We encourage you to read this policy carefully to understand our practices regarding your personal data.

We collect personal information when you interact with Smart Agent Tech in the following ways:

• When you inquire about our new construction website services
• When you sign up for our newsletter or marketing communications
• When you request a consultation or demo
• When you engage with us for website design, development, or related services
• When you use our Smart Agent Suite platform
• When you contact our support team

The types of information we typically collect include:

• Your full name and business name
• Email address and phone number
• Mailing address and business location
• Real estate license information (if applicable)
• Payment and billing information
• Website usage data and analytics
• Any other information you voluntarily choose to provide

The personal information you provide is used to deliver exceptional service and support. Specifically, we use your information to:

• Fulfill Service Requests: To provide the website design, IDX integration, hosting, and platform services you've requested
• Communicate with You: To send service updates, technical notifications, and respond to your inquiries
• Improve Our Services: To analyze usage patterns, gather feedback, and enhance our platform and offerings
• Marketing Communications: To send you information about our services, new features, industry insights, and promotional offers (you can opt out at any time)
• Customer Support: To provide technical assistance, troubleshooting, and training
• Billing & Payments: To process payments, send invoices, and manage your account
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology
• Secure Hosting: Your data is stored on secure, enterprise-grade servers with 24/7 monitoring
• Access Controls: Strict access controls ensure only authorized personnel can access your information
• Regular Security Audits: We conduct regular security assessments and updates to protect against vulnerabilities
• Payment Security: All payment information is processed through PCI-compliant payment processors; we do not store credit card details

Important Disclaimer: While we take reasonable steps to protect your information, no internet-based service is completely secure. We cannot guarantee the absolute security of your information transmitted to or stored on our systems. By using our services, you acknowledge and accept this inherent risk.

You have the following rights regarding your personal information:

• Access: You are entitled to request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information (subject to legal retention requirements)
• Portability: You can request a copy of your data in a machine-readable format
• Objection: You can object to certain types of data processing
• Restriction: You can request that we limit how we use your information

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to improve your experience on our website and platform. Cookies are small text files stored on your device that help us:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Personalize content and marketing messages
• Measure the effectiveness of our advertising

Types of Cookies We Use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: Used to track visitors across websites for advertising purposes

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Active Clients: Your data is retained for the duration of our business relationship
• Former Clients: We may retain certain information for up to 7 years for legal, tax, and accounting purposes
• Marketing Contacts: Information is retained until you unsubscribe or request deletion
• Website Analytics: Anonymized usage data may be retained indefinitely for statistical purposes

After the retention period, we securely delete or anonymize your personal information.

Our website and services may contain links to third-party websites, services, or platforms (such as New Home Source, payment processors, social media platforms, etc.). Please note that:

• We are not responsible for the privacy practices of third-party websites
• Third-party sites have their own privacy policies, which we encourage you to review
• We do not control the content or security of external websites

When you click on a third-party link or use an integrated service, you are leaving our website and your interactions are governed by that third party's privacy policy.

Our services are designed for real estate professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child, please contact us immediately.

Smart Agent Tech primarily operates in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

Notification of Changes:

• Any changes will be posted on this page with an updated "Last Updated" date
• For material changes, we will notify you via email or through a prominent notice on our website
• We encourage you to review this Privacy Policy periodically

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal data we've collected about you in the past 12 months
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your CCPA rights

To exercise your CCPA rights, please contact us at [email protected] with "CCPA Request" in the subject line.